Q: What is the telephone number for customer service?
A: You can call us 24 hours a day, 7 days a week at 627-3999 in the New York metro area, (800) 627-3999 from outside the NY Metro Area, or call (210) 677-0065 collect from overseas.
Q: What if I lose my ATM card?
A: Please call us at (212)627-3999 in the NY Metro area or 1-800-627-3999 out of the NY metro area. Please request that your Citicard be blocked and reissued. We will mail a replacement ATM or Debit card to the address on your account. If you need an ATM card immediately, please ask for overnight delivery or go to a full service Citibank Financial Center.
Q: How can I let the bank know of a new address?
A: Please call us at 1-800-627-3999 to report any change of address.
A: You can call us 24 hours a day, 7 days a week at 627-3999 in the New York metro area, (800) 627-3999 from outside the NY Metro Area, or call (210) 677-0065 collect from overseas.
Q: What if I lose my ATM card?
A: Please call us at (212)627-3999 in the NY Metro area or 1-800-627-3999 out of the NY metro area. Please request that your Citicard be blocked and reissued. We will mail a replacement ATM or Debit card to the address on your account. If you need an ATM card immediately, please ask for overnight delivery or go to a full service Citibank Financial Center.
Q: How can I let the bank know of a new address?
A: Please call us at 1-800-627-3999 to report any change of address.
